The iPhone Case Study: Do Consumers Prefer Safety or Aesthetics When Choosing an iPhone Cover?

Source: Unbox Therapy|Youtube 

Since the release of the iPhone 6 and 6 Plus on 19 September, questions surrounding its durability have surfaced in online conversation. Unlike previous post-release iPhone issues (yellow iPhone 5 screen) the iPhone 6 Plus’s newfound flexibility is a phone accessory marketing dream. Traditionally, iPhone users have fallen within one of two camps: putting a case on it or keeping the iPhone in its true naked form and hoping that they never drop it. But news that the iPhone 6 Plus can be bent out of shape has caused a flurry of conversation on Twitter about whether the iPhone 6 Plus needs a case.

Collecting Conversation

To understand the effect that the iPhone 6 Plus phone bending has had upon iPhone users, DataRank analyzed conversation on Twitter from 26 August 2014 to 24 September 2014. We took a sample of comments from Twitter to evaluate sentiment for iPhone 6 phone cases.

The announcement of the new iPhones on 9 September resulted in iPhone case mentions jumping 43% from the previous day. Since that day there has been a steady increase in conversation about iPhone cases, but mentions peaked on 21 September with over 24,000 tweets mentioning an iPhone case. The peak coincides with the first social media reactions to news of the iPhone 6 Plus’ bending ability. However, of those who mentioned an iPhone 6 case in the past 14 days, only 25% of tweets talked about needing a case to protect their phone from bending.

With these statistics we began to question just how many people get a phone case to protect their iPhone from damage, and how many purchase cases for decorative purposes. DataRank’s distributed crawler system collected 17,000 comments mentioning iPhone cases from 24 March 2014 to 24 September 2014. We collect data from a variety of sources including eCommerce sites, forums, blogs, and social media.

Battle of the Brands

When it comes to iPhone case brands the choice can be endless, with many companies vying to attract iPhone owners for various case features: protection, beauty, battery life and wallet/phone combo. We searched for the top brands and within the past 6 months, OtterBox iPhone cases were by far the most popular, garnering 22% of overall conversation. The next most popular brands were Speck, Mophie and LifeProof, who made up 5% of overall conversation.

76% of OtterBox case mentions were positive, with conversation evenly spread between the 18 - 44 year old age group. This suggests that iPhone owners of all ages are interested in protecting their phone from cracks, scrapes and scratches over aesthetic appeal when they purchase a case.

              Source: Walmart 

Color

Traditional colors also appear to hold the greatest share in iPhone case conversation, with black cases collecting a 23% share of voice and white closely following with 17%. Of those who mentioned black iPhone cases, 38% also named OtterBox. From this data we have found that traditional protective cases are the most popular within online conversation.

Price

iPhone owners appear to be very vocal about the price of their phone case, with 29% of total phone case conversation mentioning how much their iPhone case cost them. 

Females appear to be most critical about the price of iPhone cases, with 71% of females who mentioned price also stating how expensive iPhone cases are.

Findings

Conversation about the iPhone 6 Plus bending issue will likely increase in the coming weeks as owners decide whether their use of the phone will dictate the need for a case. Even without a bending issue DataRank's data shows that iPhone users who want a case for their phone are more interested in protecting them from damage than making them look pretty. Given that the cost of an average OtterBox case exceeds $50, it is clear that iPhone users have always been serious about keeping their iPhones safe; even before #bendgate. 

Can Twitter Predict the Outcome of Scotland’s Referendum?

Even if you don’t regularly use social media outlets like Twitter or Facebook you will have likely heard that Scotland is in the midst of voting for or against independence from the United Kingdom. 

We have seen political campaigns featured on social media sites in Barack Obama’s campaign for presidency in 2008 and then again in 2012. You can even buy a book that teaches you how to win elections using social media. The influence social media sites have on the public’s opinion is indisputable, but can Twitter really predict the outcome of Scotland’s referendum? Or any political campaign for that matter?

Currently Twitter has #Scotland and #indyref (independence referendum) trending in conversation. #VoteYesScotland and #ScotlandDecides are a couple of others featuring in tweets.

While a more conclusive analysis will be required after all of the data has been collected, we took a sample of data from over 30 million tweets collected in the past month mentioning the hashtags #Scotland, #indyref, as well as #VoteYesScotland, and analyzed social conversation about the Scottish referendum. The result was very decisive.

Our preliminary analysis shows that there is overwhelming support for Scottish independence with roughly 80% of Twitter comments using the hashtag #indyref being in favor an independent Scotland.

Since polls opened in Scotland, mentions of #indyref on Twitter jumped by 51% from approximately 250,000 to over 380,000 mentions. This was a consistent result over other topical trending hashtags like #Scotland, which received 60% more mentions on 17 September than the previous day. Today the #VoteYesScotland hashtag rose 367% from around 2,500 mentions yesterday to over 11,990 at last count.

So has conversation on Twitter predicted the independence of Scotland? If vocal social media users have any sway, they have, but as with any election we will have to wait until they tally the votes to see how influential Twitter users are in predicting the result.

Smart Savings: Walmart's New App Takes Rollback Prices to the Next Level.

Since the day Sam Walton opened the doors to the first store, Walmart has been known for its low prices and substantial savings. However, it doesn’t take getting stuck behind an extreme-couponer in the checkout aisle to know that coupons and price-matching can be as time-consuming and annoying as getting stuck in traffic or having to go to the DMV.

Luckily, those days are gone thanks to Walmart’s new Savings Catcher app. With one quick download, customers can scan their receipts through their smartphones in order to receive price match savings from competing retailers. The app can also be used to track savings, refill prescriptions, and make shopping lists which then tell customers where to find specific items within the store.  


Collecting Conversation
To understand how the new Savings Catcher app is perceived by Walmart consumers, DataRank analyzed conversation through the period of August 1 2014-August 27 2014. (Walmart launched the Savings Catcher nationwide on Monday, August 4th). Then, conversation specifically about the app was isolated and evaluated in order to gain insight into its success in the marketplace. 


Stepping up the Savings Game
Conversation around the app has made quite a splash on social media, with many customers mentioning it in their various social media platforms during the past month.  These comments have been overwhelmingly positive, and people seem to see the app as the future of savings and an impressive new way for people to save money.  In fact, 25% of customers mention the amount of money that they saved with the app on their last receipt.


Growing Pains
Although most conversation has been positive, it seems that there have been a few problems getting the app working smoothly. 3% of customers complained that the app took several days to process their receipts, and that savings weren’t as easy to gain as the app promised.  


 Conclusion
Despite some small setbacks, the Walmart Savings Catcher app has resonated with consumers as a new and exciting way to look at “rollback prices.” This app partially eliminates the hassle of couponing and providing proof for a price match, while enabling customers to get the savings they deserve. Along with providing savings, the app also seeks to facilitate other aspects of shopping, such as filling prescriptions and making shopping lists. All in all, Walmart seems to have captured the future of savings.

So get downloading! 

Consumers Look for Total Package on Game Day: Retailers Need Wide Selection to Score

Tailgates, beer, and busy television sets – as football season 2014 kicks into full gear, such standbys will again become commonplace on college campuses and in households nationwide. And alongside packed stadiums will inevitably be hectic supermarkets swarmed with game day shoppers stocking up for a weekend of tailgating. 

The excitement of college football season brings along a slew of opportunities for brands to harness the power of consumer perceptions -- and few resources offer richer insights than the ever-changing world of social media conversation. 

 

Collecting Conversation
To predict the most talked-about goods and trends for the upcoming football season, DataRank analyzed online conversation at two major retailers – Walmart and Target – from August 2013 to January 2014. Key products and preferences were then isolated and examined in their own right to extract deeper insights about consumer experiences with tailgate shopping.

 

Holistic Shopping
Foremost in consumer minds was holistic shopping – the ability to obtain necessary tailgating supplies in one trip. 43% of Walmart’s tailgating discussion and 38% of Target’s featured mentions of favorable product selections, often with the caveat of busy or crowded stores.

 

 

Grilling
But by far the greatest single share of conversation concerned tailgating equipment – coolers, containers, and especially grills. Commenters across all retailers positively emphasized equipment deals in time for tailgate season, and nearly 5% of total discussion on grills mentioned the value of versatile devices, with tailgate suitability appearing as a common point of positivity.

 



Takeaways for Tailgate 2014
Analysis of tailgate 2013 conversation reinforces an important trend in consumer attitudes toward purchasing: the value of one-stop-shops for convenient, all-inclusive shopping experiences. The hustle of game day preparations – much like the schedule of everyday life for many consumers – simply cannot accommodate multiple supply trips. Retailers specializing in all-in-one offerings should continue to capitalize on this advantage. Those with a narrow purview might consider partnerships aimed at expanding the range of available products.

In a similar vein, consumer emphasis on tailgating equipment highlights the marketing potential of product combinations. Considering both the desire for holistic shopping experiences and enthusiasm for tailgate-suitable grills, one can envision the possible popularity of bundled packages or deals offering a complete set of tailgate supplies. 

Clearly, the time spent leading up to the big game is of utmost importance to football-minded consumers. Retailers should make game day purchases as convenient as possible if they want to capture this demographic.

Making the Grade: How Back-to-School Shoppers Assess Three Retailers

Fall is fast approaching, and for many American families, that means the school season is back in swing. As supply lists, registration forms, and busy schedules return, parents and children across the U.S. will flock to stores in pursuit of school supplies for the upcoming year.

Collecting Conversation
To gauge consumer attitudes and behavior toward such purchases, DataRank analyzed over 33,000 comments on shopping at Target, Walmart, and Staples during the 2014 back-to-school season. Retailers were compared on the bases of customers’ views on pricing, selection, and convenience.


Back-to-school discussion by retailer, arranged by positive sentiment
.

Always Low Prices – And Lower Sentiment

Though Walmart customers approved of the retailer’s lower costs and product selection, crowding and the resultant inconvenience constituted a major source of negative sentiment. Some 31% of Walmart back-to-school comments mentioned difficulty navigating aisles – a problem often remedied by switching retailers or by shopping online to beat the rush. 



On Target
Target commenters exhibited similar concerns. 19% of back-to-school comments cited reasonable prices as a key determinant of decisions to shop at Target, while another 24% discussed convenience. Customer service featured prominently in overall conversation – a theme relatively underrepresented in either Walmart or Staples discussion.

Staples Stacks Up
Staples did, however, fare the best among retailers, garnering a positive sentiment of 87% for back-to-school conversation. Commenters emphasized low prices and convenience - especially the retailer’s “one-stop-shop” nature – while pointing out crowding as a significant problem.

2014 Back-to-School Report Card
A few key themes emerge from the data. First – and perhaps most important – is the significance of convenience across all retailers. While commenters clearly expect to encounter crowds and rushed shopping, there still appears to be a critical point at which inconvenience outweighs the perceived benefits of low costs or greater selections. 

 This ties into a second major takeaway: the ascendancy of online shopping as an alternative to brick retailers. With bundled packages, bulk options, and great delivery convenience all offered by online retailers, []

What's in the Tea Leaves? 2014 Beverage Analysis

Graphics by Lauren Hayes 

The long, sweltering days of summer are coming to end, and autumn’s approach promises a welcome respite from the hottest season of the year. But even as the sizzling rays of June and July give way to fall’s cooler forecasts, enthusiasm for one of the most popular summer drinks – iced tea – shows no signs of diminishing. According to the Tea Association of the USA, more than half the U.S. population consumes tea on any given day – the majority of which is iced. And with beverages playing such a prominent role in current packaged goods discussion – witness, for example, the strong performance of packaged beverages in Q2 2014, or the market potential for an emphasis on tea – there has hardly been a better time to observe online discussion of the classic refreshment.

Collecting Conversation
To quantify and analyze this conversation, DataRank collected a sample size of 350,000 comments from May 1 to July 31, 2014, filtering the sample for keywords around flavor, alternate preparation methods and uses, and expressions of consumer satisfaction/dissatisfaction. Using its consumer insights dashboard, it then analyzed the results to draw conclusions about preferences and trends in the growing iced tea market.  

No Longer Just Sweet or Unsweet
By far the greatest portion of conversation centered on flavors, which featured in over 20% of total discussion. Peach, lemon, and alcoholic iced tea fared best, together composing some 82% of flavor conversation.


                                                            Volume graph of conversation by flavor.  


Back in the Good ‘Ol Days
Closely linked to both flavor-oriented and overall discussion was iced tea’s nostalgic appeal to commenters, many of whom considered the beverage an irreplaceable seasonal staple or associated it with memories of times past. 61% of all nostalgia comments asserted there was "nothing like" the taste and overall experience of iced tea in the summer. 

Not Just for Drinking
But perhaps the most interesting findings involved tea preparation methods and alternative uses. The use of substitute brewing methods, and in particular Keurig coffeemakers, featured heavily in alternate preparation discussion, appearing in 76% of comments. Iced tea-based shampoos, conditioners, and shower mixtures also surfaced frequently in health/beauty application conversation

A word cloud of total alternate preparation/use case conversation, with word size indicating prominence in discussion. Keurig machines feature prominently in preparation conversation, while iced tea-based shampoo and conditioner recipes account for a large portion of health/beauty application comments.

Takeaways for 2015 and Beyond
Analysis of iced tea conversation confirms what trends already suggest: in the tea-drinking world, variety and innovation are king. As beverage manufacturers seek to diversify their product lines and introduce more innovative products such as the Keurig Cold Brew system, the trends outlined above should serve as beneficial guideposts – for if the 2014 data tells us anything, no leaf-reading is required to divine iced tea’s multifaceted appeal to the modern consumer

Comic-Conversation 2014

Graphics by Lauren Hayes

California has long been recognized as a hub of innovation, collaboration, and entertainment – and this weekend, it once again demonstrated its close association with the creative world by hosting the 2014 Comic-Con convention. Held in San Diego since 1970, the gathering serves as a platform for fans, artists, and other professionals to preview and exhibit upcoming releases across various entertainment genres. Consistently drawing over 100,000 attendees from 2010 onward, Comic-Con represents not only a venue for shared enthusiasm but also an annual reading of the creative world’s pulse. 

In order to gauge this pulse, DataRank used its Live Search function to collect and analyze a sample size of 2,147,000 Twitter comments about the 2014 Comic-Con convention from June 30 to July 29 in an attempt to determine the most frequently anticipated and mentioned films, previews, and costume choices at Comic-Con 2014. 

The Hunger Games: Mockingjay – Part 1, the third installment in the immensely popular Hunger Games franchise, garnered the lion’s share of discussion on movies and movie trailers, with nearly 437,000 comments – or 20% of total collected volume – mentioning the film’s preview. 

Mad Max: Fury Road earned almost as much attention, with 320,000 commenters discussing its trailer. 

But neither the garish garb of The Hunger Games nor the frenzied enthusiasm for Mad Max could stand up to Game of Thrones’ sartorial appeal. Fans clad in the attire of Westeros lined the halls of the convention, and more than 231,000 took to Twitter to mention standout getups. And Game of Thrones star Maisie Williams’s incognito appearance in a V for Vendetta mask – as well as a dress made entirely of comic books – also registered heavily on social media, netting well over 700,000 tweets. 

6 or 23?: KingJames Number Theory

In the week since LeBron James’s announcement that he would be returning to the Cleveland Cavaliers, one question has loomed large among the star’s fans: what number will the two-time NBA champion and Cavaliers’ all-time leading scorer wear on his jersey when he steps back onto the court? 

The issue excited particular interest on July 18, when James himself put the question to his followers via Twitter and Instagram: 

Each number holds particular significance for both James and the basketball world. No. 6, the number James wore in the Olympics and throughout his time with the Miami Heat, represents a powerful tie to the team with which he garnered many of his greatest accolades. No. 23, on the other hand, was the number of Michael Jordan – arguably the most renowned of all players in basketball history. In James’s own words, “I just think what Michael Jordan has done for the game has to be recognized in some way – soon… If you see 23, you think about Michael Jordan…. He did so much, it has to be recognized, and not just by putting him in the Hall of Fame.”

The gravity of James’s decision quickly became evident, with the original post stimulating thousands of retweets and sites across the Internet seeking feedback from users through surveys and discussions. One ESPN poll had received over 140,000 responses by midday on the 18th.

Using its proprietary Live Search function, DataRank analyzed a sample size from the 500,000 Tweets about LeBron James posted on July 18, 2014 in an attempt to predict James’s choice based on fan feedback. Querying for natural language based around sentiment toward what the player “should” or “ought” to do, DataRank found that 57% of the comments expressed a preference for the retention of #6. 

Comments also tended to follow a regional pattern, with users in and around Cleveland inclined toward #6.

Either of LeBron’s choices will ultimately represent a tie to the player’s past – either a personal connection to former glories or identification with a revered fellow athlete. And if James does indeed take his fans’ sentiments into consideration, his decision might well corroborate predictions formulated from a close examination of online conversation.

DataRank Lent Tracker

DataRank can help you track regional, seasonal, and preferential trends via interactive maps. DataRank is proud to introduce our Lent Fish Tracker for 2014. This map allows you to pinpoint where consumers are participating in Lenten sacrifices, which fish they prefer, where they are shopping-in real time.

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